Privacy Policy

This policy explains how Ornate Signs (“we”, “us”, “our”) collects, uses and protects your personal information when you use this website or contact us. We are committed to handling your information lawfully and transparently in line with South Africa’s Protection of Personal Information Act (POPIA).

Ornate Signs is a signage and branding company based at 8 Ferndale Drive, Ottery, Cape Town, 7800.

Information we collect

Information you give us. When you complete our contact form we collect the details you provide: your name, email address, phone number (optional), the service you are interested in, and your message. We use these details only to respond to your enquiry.

Information collected automatically. We use Vercel Web Analytics, which measures site traffic in aggregate and does not use cookies or identify individual visitors. Our hosting provider keeps standard server logs (such as IP address and browser type) for security and reliability.

How we use your information

• To respond to your enquiry and provide quotes or information you request.
• To communicate with you about a project you have asked us to undertake.
• To maintain the security and performance of this website.

We do not use your information for marketing without your consent, and we never sell or rent your personal information.

Cookies and tracking

This website does not set tracking or advertising cookies, and our analytics are cookieless.

Our gallery page embeds content through Curator.io, a third-party service that displays our social media posts. When this content loads it may connect to those social platforms, which process data under their own privacy policies.

How we store and protect your information

Enquiries sent through our contact form reach us by email. We do not store contact-form submissions in a customer database. We keep your information only for as long as needed to deal with your enquiry or to manage our working relationship with you, after which it is deleted.

This website is served over a secure (HTTPS) connection. We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.

Who we share it with

We do not sell, rent or trade your personal information. We use a small number of service providers to run this website:

• Vercel, which hosts the website and provides cookieless analytics.
• Curator.io, which powers the gallery feed on our gallery page.

We may also disclose information where the law requires us to.

Your rights under POPIA

You have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or update information that is inaccurate.
• Ask us to delete your information where we no longer need it.
• Object to our processing of your information.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

Contact us

For any question about this policy or your personal information, contact our Information Officer:

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date above.